Frequently Asked Questions
✧ Shop Notes ✧
- If your package arrives damaged, please email me immediately with your order number and photos of the damaged package. I will do my best to amend the situation!
- I cannot provide a refund for Digital Downloads for any reason.
✧ Shipping Notes ✧
- At the moment it is just me shipping all my orders and Patreon packages! Fulfillment time can be up to 2 weeks, but I try my best to ship out 1-2 times a week.
Thank you in advance for your patience, I am working on arrangements to get an assistant ASAP!
- Please be aware of VAT and current restrictions in your country.
I am currently working on opening an Etsy store to help my EU customers!
- Any VAT or Customs charges in your country are separate and upon package arrival, that unfortunately is out of my control. I also cannot lie about order price on customs, thank you for understanding!!
- Packages returned to me for incorrect address, failure to pay customs/vat, failure to pick up if held, etc. will require additional postage to resend.
✧ Other F.A.Q. ✧